Insight Syria Privacy Policy

Effective Date: [Insert Effective Date, e.g., April 1, 2025]

At Insight Syria, we are committed to protecting the privacy of our clients, partners, and research participants. This Privacy Policy outlines the types of information we collect, how we use it, who we share it with, the steps we take to safeguard your data, and your rights regarding your personal information.

1. Information We Collect

We collect various types of information depending on your interaction with us:

From Research Participants (Respondents):

  • Demographic Information: We may collect data such as age, gender, geographical location (at the governorate or district level), educational background, marital status, and economic/income level.
  • Opinions and Perceptions: We gather views on a wide range of topics related to market research, public opinion (social and political), and social studies.
  • Behavioral Data: We may collect information related to consumption patterns, technology usage, health behaviors, and other relevant behaviors.
  • Sensitive Data: In some cases and only when essential for the research, we may collect sensitive information (e.g., religious or ethnic affiliation, political views) after obtaining explicit consent. Such data is treated with the utmost confidentiality and professionalism.
  • Anonymous/Aggregated Data: In most of our studies, data is collected in a way that does not directly identify individuals or is anonymized and aggregated before analysis.

From Clients and Partners:

  • Contact Information: Name, job title, company name, email address, phone number.
  • Billing and Payment Details: Necessary details to manage contracts and services.
  • Project Information: Details related to projects being conducted, research goals, and requirements.
  • Communication Records: Records of our correspondence.

From Website Visitors:

  • Usage Data: Information on how you access and use our website (e.g., IP addresses, browser type, pages visited, time spent). This helps improve user experience.
  • Cookies and Similar Technologies: We use cookies to collect information about your usage of our website. You can control cookie use through your browser settings.

2. How We Use the Information

We use the information we collect for the following purposes:

  • To provide our services: Designing, implementing, and managing market research projects, surveys, and data analytics for our clients.
  • To analyze data and deliver insights: Turning raw data into actionable insights and detailed reports.
  • To improve our services: Enhancing our research methodologies and tools.
  • To communicate with you: Responding to inquiries, providing support, and sending updates about our services or company news (with your consent where required).
  • To comply with legal obligations: Meeting legal and regulatory requirements.
  • For marketing purposes: (With your consent, where required) Sending promotional content or offers that may interest you.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share data under these circumstances:

  • With Clients: We share research findings (aggregated, anonymized, or non-identifiable data) with our clients as per the agreed project scope. Personally identifiable information is only shared with clients if we have explicit consent from respondents or if data is fully anonymized.
  • With Service Providers: We may engage third parties to perform services on our behalf (e.g., data hosting, analytics, IT support). These providers are bound by confidentiality and are only allowed to use the data for the agreed purposes.
  • Legal Compliance: We may disclose data if required by law or in response to valid legal processes (e.g., court orders or subpoenas).
  • To Protect Rights and Property: We may share data to protect the rights and property of Insight Syria, our clients, or others.
  • Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate physical, technical, and administrative safeguards to protect the data we collect against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption protocols
  • Access controls
  • Staff training on data privacy and security
  • Backup and recovery procedures

While we strive to protect your data, no method of transmission or storage over the internet is 100% secure.

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights:

  • Right of Access: Request a copy of your personal data that we hold.
  • Right of Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data in certain circumstances.
  • Right to Object: Object to the processing of your personal data under specific conditions.
  • Right to Withdraw Consent: If data processing is based on your consent, you may withdraw it at any time.

To exercise these rights, please contact us using the details below.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements.

7. Third-Party Links

Our website may contain links to other websites not operated by us. We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the effective date will be updated. We encourage you to review the policy periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Insight Syria
Syria – Aleppo, Al-Aziza – Old Manshieh, Building 28, 4th Floor
Email: [email protected]